👋 I’m a strategic UX leader with a software engineering background, unifying teams to deliver holistic and impactful enterprise experiences I work on Google’s support platform to handle 100 million customer issues a year Transform the support experience with AI capabilities Improve email support with AI A co-pilot experience for agents Enable support admins to make more business impact Unify admin’s tool ecosystem Previously at Symphony, I drove strategic innovation projects to maximize user value A vision to transform Symphony Experiment with email integration I started my journey at Microsoft, integrating Skype with Office and Outlook for enhanced productivity and engagement Skype–Office365 integration